Our Reviews

From the very start, Swickard GMC in Palmer Alaska, was very professional with our service emergency they never said no problem to my wife and I We both dislike that saying. They also say my pleasure, sir or mam] Dakota, our service representative, said we got this and did an amazing job with our Yukon XL working with all the service technicians and warranty companies and Dakota kept us apprised of all activities Thank you, Dakota, service technicians, and Swickard GMC for the excellent service Will see you next time.

Pretty good service but high prices

Excellent service appointment, work was completed in a timely manner.

Professional and timely. Service was quick and thorough.

I had an exceptional experience with Tyler at Swickard GMC of Wasilla! From start to finish, the service was professional, efficient, and beyond what I expected. Tyler quickly diagnosed the issue with my TPMS sensor and had it fixed in no time. The process was smooth, fast, and hassle-free, which is such a rare find these days. It’s clear that Tyler takes pride in his work and truly values his customers. I left feeling confident and taken care of, and I wouldn’t hesitate to recommend him and the Swickard GMC team to anyone needing reliable service. If you want something done right (and done quickly), Tyler is your guy!

Swickard Buick GMC of Palmer was quick and urgent when getting my vehicle in for diagnostics. When the issue was discovered, they were open and honest about what the issue was and the best way to fix it. Not only did the replacement part come in early, they repaired my vehicle right away allowing me to get back on the road.

Scheduling person had no idea of the volume of work scheduled in the shop. Truck was at the dealer all day for an oil change and fuel filter. I provided my own oil and the cost was still $405 for a basic service. When I got home I noticed the grease zerks hadn’t been greased and the washer fluid was low. It’s clear the service was incomplete which is entirely unacceptable. I use Swickard because of the warranty on my truck but will be looking for an alternative for my service from now on. I am not impressed and honestly have no confidence that the correct servicing is being performed.

Completed the job in a timely mater.

The Service people were very professional !

The video is a good idea!

Always quick and done correctly. Will continue to bring my vehicle in for service

The place was clean and orderly. All the staff i encountered was pleasant. Service was quick and I was on my way

Excellent! Very responsive to our requests! Went out of their way to help us out.

I can’t say enough great things about Tyler and his exceptional service during my recent visit to Swikard Palmer. He went above and beyond to ensure everything was handled smoothly, professionally, and genuinely. Tyler took the time to listen to my concerns in detail, explained every step of the service process clearly, and kept me updated throughout. His proactive communication and follow-through stood out, ensuring no question went unanswered and no issue was overlooked. It’s rare to find someone so committed to both technical accuracy and customer experience, which will keep me returning to Swikard Palmer for all my automotive needs!

I had an excellent experience purchasing our 2026 Acadia at Swickard in Wasilla. Our salesman, Marcus, was incredibly helpful, kind, attentive, and communicative throughout the entire process. He really listened to what I wanted, ordered the car to my exact preferences, and kept us updated on its journey to Alaska. Thanks to Marcus, our Acadia even arrived a month earlier than expected. We’re thrilled with both our new vehicle and the outstanding service we received from Marcus!

My salesman, Matthew, and my service representative, Tyler, were so quick to accommodate us as we live almost an hour away from the dealership. They worked with our schedule and had great communication throughout the whole process. Tyler made sure to correct my issue and get my vehicle back to me as quickly as he could.

Great experience will recommend to everyone.

I was kept informed of the status of my vehicle. From the Service Manager to the Mechanic they were professional, courteous, and friendly. At no time did I feel that they didn’t care.

My truck buying experience was the best experience ever. From the time I entered the lot till the time I left. I was nervous about buying but Mladen made me comfortable. He answered all my questions, showed me trucks, and could tell I was nervous he assured me that everything would be alright. He always had a smile on his face, and great patience. He's the best salesman ever. I left with my new truck but not before I met Jack and Alex that are also amazing and helped in making my buying experience the best I've ever had. Thank you to Mladen, Jack and Alex! I love my new truck!

Service done timely

Gary was extremely attentive and had me in and out of there extremely fast for my oil change.

dropped off vehicle, got a ride home, got picked up, received vehicle & drove home

Having issues again with my transmission Check engine light came on Called the got me in Did an oil change Then a diagnostic had to order a part said it could take 3 months for the part to come And told me to drive it as little as possible! It’s my only vehicle!

Great customer service! Work was done quickly.

People were friendly and very helpful.

Friendly and accommodating staff

Always friendly service

I was kept informed through the whole process on what steps/items were being looked at. I had several concerns and each was addressed. Only reason it was not 5 star was it took longer than expected. However, the service desk employee was courteous and informative.

professional, timely, and informative.

Great!

Tyler was really helpful getting the repairs done on my truck with the extended warranty and the service was completed on time.

I had an oil change, tire rotation and replacement of the diesel fuel filter. I am a full time RVer and tow a travel trailer about 80% of the truck use time. Service was easy to schedule, the service personnel were fast and efficient and the price for the work was reasonable. I own a 2024 Sierra Denali 2500.

Technician started servicing truck shortly after arrival and completed required maintenance quickly while I waited.

The guys and gals in the Service Department have been great. I have never had any issues with any department at this dealership which is why I keep coming back to them. I am on my 6th vehicle with these guys (5 with the prior ownership, 1 with the current ownership.)

Tim and Gary are amazing took care of my special oil pan install and by far are the best dealer service I have ever had! Give those men a raise they give your service department something special

For the first time ever I was in and out for a oil change

One of the best experiences I’ve ever had with a dealership. Check in and out were easy, the prices were reasonable and they had good communication.

Tyler was very informative and polite! He answered all of my questions and the service team did great work!!

Marcus was great

Great team

The communication and effort was phenomenal! They handled everything and completed it all in a timely manner.

Great Tyler is the best !

Great dealership and service department.

Awesome service with knowledgeable staff.

Team went above and beyond at Swickard. Very happy with the level of care and speed of service.

The service manager was great! Helped make accommodations for me to get to work. He was efficient, and kind. The young man who worked on my vehicle seemed knowledgeable & helped answer all my questions. I appreciated his patience with me! The driver who took me to work was funny and got me to work on time. Great experience overall!!

Tyler did a great job of helping me with my questions and was quick and speedy with my recall request.

excellent experience

Very easy process for my purchase.

The service is always great. Got a little shell shocked at check out, reviewed the list with service agent mailer discounts applied and one extra part was removed. Shop rates like everything else have gone up up up. The staff is very friendly and helpful 🙂

From the first, whoever the person that I called into to take the appointment needs to be commended, she was very professional and courteous. She was the best individual that I have ever had the pleasure of talking to take my appointment. She is a jewel! The service department personnel also were first rate.

Great service

This Dealership is very accommodating and professional. Timely service and great customer service.

Had a maintenance issue that took a few days to solve and fix. Every step of the way they called and informed me of things progressing. Very professional and polite

Friendly, timely, and experienced.

Gary and Tim take care of me each and every time.

Good service. Went the extra mile

Friendly staff, actually got me in before my appointment time and a super quick seevice

Service Dept. was friendly and helpful. Ensured all requests were fulfilled and helped to get a block heater in the works to install.

My vehicle was done in a timely manner and the quality of work performed was exceptional.

It’s not really with the dealership except for my parts of the promised and then they do not show up and then I get told that it’s gonna be another two weeks took my car in to get a part put in. They did not do it but they had my car all day long. My vehicle is about six months old. He bought a brand new and I have now been into your dealership with my car six or seven times because there’s constantly something breaking on my vehicle and the link system still does not give me my hotspot. I’m bringing it back in tomorrow to get my turn signal fixed and to see if they can figure out what’s going on with my hotspot. I am not happy with my Acadia because having a vehicle for six months I should not have to be fixing multiple parts and items on it and now I’m going two months without my hotspot. I don’t find that acceptable. I have had GMC‘s in the past and I have not had this much problems with them. I don’t know if I got a bad batch of a vehicle but the Acadia I should not have to be fixing so many different parts on it and taking it to, and from the dealership. My whole tail light went out, my Telematic unit, it was making a rattling sound with the seatbelt, and then my turn signal switch.

Awesome

Service is not complete, they cut the key incorrectly and am waiting for new part to arrive.

The process was fast and no pressure was applied sell extra add-ons

Everyone treated me with respect and kindness.

That’s one of the cleanest shop I’ve seen. Tyler and Gary have been good to work with.

I worked with Marcus Adams at Swickard of Palmer and the experience was exactly what I was looking for. Straightforward and no BS. Marcus was upfront, professional, and made the process smooth from start to finish. The finance manager, Danny Moffitt, was equally great to work with clear, easy, and no pressure at all. Car buying can often feel like a hassle, but not here. Both Marcus and Danny earned not only my business, but also my clients’ business moving forward. If you’re looking for a team that values honesty, efficiency, and respect for your time, Swickard of Palmer is the place to go.

I had a scheduled oil change the complementary first service. I showed up on time and they brought my truck in right away. While I was in the waiting room they kept me up to date and was finished in a very acceptable time frame. They were polite and very professional.

My Terrain would not start in the garage. Tyler Palek advised me to have the car brought into the shop. He did a wonderful job finding that the battery needed to be replaced. He did replace it in a professional way. It took a long time, but he kept me well informed. I am happy this was found.

Fast, friendly and professional. Probably the best experience I’ve had having my truck serviced.

Our Advisor Gary and Technician Emma's professionalism, expertise and helpful nature makes visiting their Service Department simple. Thank you Swickard GMC of Palmer for another outstanding experience!

The staff was pleasant and listened to me when I explained the reason for coming to have my Chevy Express van looked at. Needed a possible brake line leak inspected. No leak found. Replaced my battery. Had the van checked over for any leaks, bad hoses, etc as I am preparing to drive the Alaska Highway. Everything was found to be in good order. It was a good experience and I will be back!

Went in for 2 recalls and my cameras were not working. Two hours later both recalls were fixed and I had working cameras. Thanks!

Service was fast and friendly. Tyler got my truck in and out the same day.

My truck needed repair to the 4 wheel drive. Gary in the service department was great at giving me updates on what had been discovered and cost as well as what the plan was moving forward and what it might cost. I appreciated that.

The senior department has improved tremendously. Less wait time, friendly professional service

They were excellent, all of them!

Awesome

Everyone from sales, finance, and the manager were genuine and helpful. Process was simple and straight forward. Everything was explained thoroughly and I never felt like I was being pressured or misled.

I was pleased with my service.

Overall, an excellent experience. They took care of the regular maintenance items and solved a "Check Engine" issue that had been occurring intermittently. Friendly and efficient customer service.

I highly recommend working with Alex and the team at this dealership! Alex was incredibly knowledgeable, professional, and friendly throughout the entire process. He answered all of my questions quickly and provided straightforward numbers with no runaround — something I really appreciated. Since I live out of town, we completed the entire transaction over the phone. Alex made it seamless — he even picked me up from the airport when I flew in to get my new EV Hummer and took the time to give me a thorough walkthrough before I drove it home. He also followed up the next day to make sure everything was going smoothly and that all of my questions were answered. It was truly a five-star experience from start to finish, and I couldn’t be happier with my new Hummer or the service I received.

Quick service, friendly employees and updates along the wsy

Overall an outstanding experience. Tyler and Chad were outstanding. Initially I was given a "loaner" vehicle which was critical for me to be able to commute to work. I was then out of the country on vacation for 3 weeks. I received frequent updates until my truck was repaired, and they had no problem keeping my truck on the lot until I returned. Thank you!

Matt, our salesman, was great! This is our second vehicle we purchased from him and he was very knowledgeable about our vehicle. He walked us through the purchasing process stress free. We live in Anchorage but drive out to Palmer to this dealership because we get treated very well and we enjoy all the people we’ve worked with.

We had a great customer service. Chad was able to fit us into the schedule to install an accessory to our truck. I highly recommend the service department.

The people at the service counter were friendly and the technician was professional and prompt. Great experience.

Fast, reliable, thorough, efficient and tentative! Very impressed! Especially with Tyler!

Great customer service and Tyler was a big help!

Kailey was great to work with. Very prompt and pleasant !

Very nice experience with everyone, wasn't looking to buy a new truck but this one caught my eye and I was done

Tyler, the service advisor, did a great job ensuring everything went the way it should.

They got me in right away, took care of my car, explained what they did, and got me out as quick as possible. Overall, it was a good experience.

Our Advisor Gary and Technicians Tim and Briar provided outstanding service as always. Their knowledge and reliability is second to none; which makes visiting their Service Department easy. Thank you Swickard GMC of Palmer for another phenomenal experience!

Tim and Gary were great and took very good care of me.

Friendly service

I had a great experience purchasing my new Acadia! Dan, my salesman, was very knowledgeable, friendly, and accommodating. He made my whole experience awesome!

I came in to get my oil changed and winter tires changed over. During inspection they found a coolant leak I don’t even know was an issue, they were able to get it fixed that day.

Solid work

I had an oil leak on my 2022 GMC Sierra 1500. Michael Moore in the Service Dept did an exceptional job checking my truck in and keeping me informed with updates while it was at the dealership. Michael’s professional, friendly and knowledgeable service were unparalleled. I’m 58 years old and have my share of “experiences” with dealerships and Service Departments. I can confidently say Swickard GMC will continue to receive my business moving forward. Michael was nothing short of stellar and left me feeling like my truck was the only one there on what appeared to be a very busy day. This is the 2nd time I’ve had an off-the-chart positive experience with Swickard GMC. The Parts Dept and Body Shop also went above and beyond a couple months ago when I came in for a mishap with my passenger side view mirror. Unbelievably amazing service by all departments!!!! Thank YOU!!

Great with the warranty work. Not so good with new tires I requested. Will end up sing someone else.

I purchased a set of tires from Swickard of Palmer and scheduled installation for 2:00 pm Tuesday October 28th. I arrived at 1:45 pm and was told there was a slight delay. I was going to wait there for installation but when 3:30pm arrived I got a ride to take care of some errands. I returned at 5:50 pm and my truck was up on the rack and the tire installation was not complete. After completion of the installation and the service tech's test drive was completed, i was able to leave there at about 6:30PM. Why did I get a 2:00pm appointment if the work was not completed until 6:30pm. The job was originally estimated to be about one hour +/-

Excellent and responsive

They did a great job getting my vehicle in and out for my scheduled oil change. They were able to get me in the following week to get some repairs done. Appreciate the fast response.

I originally went to the dealership in Anchorage, and my experience was not that great. So I went out to the dealership in Palmer, my experience was the exact opposite. It was one of the best experiences I've ever had and I cannot stop talking about how great your sales rep Matt was. He was amazing, treated me with kindness and respect, and answered every single question I had no matter how small.

Made my appointment, showed up, checked me in, did the service in a timely manner, sent me a video showing what they did! Great experience!

I had an outstanding experience with Swickard Palmer! I recently purchased two new vehicles, and the entire process from start to finish was smooth, transparent, and stress-free. The team went above and beyond to make sure everything was handled quickly and professionally. The sales staff were knowledgeable, honest, and never pushy — they really listened to what I needed and helped me find the perfect vehicles for my family and lifestyle. The finance department made the paperwork simple and explained everything clearly, which I really appreciated. It’s rare to find a dealership that treats you like more than just a sale, but Swickard Palmer truly does. I’d highly recommend them to anyone looking for a new vehicle in Alaska. Great people, great service, and a great experience all around! Thanks again to the whole team for making buying two vehicles such a positive experience — I’ll definitely be back in the future.

Brought my truck in to have my winter tires mounted and balanced as well as have part checked out on the engine. Service department got me in and took care of both items for me fast and efficiently.

they take great care of my ride

Staff was very helpful great experience will definitely be back for service

Had work done at the body shop. It was done timely and the service department was very nice.

Very good at their job helping with questions I had and do the service

Went in for an oil change. During their vehicle I section they found a leaking axle seal. It got replaced under warranty right then and there so I didn’t have to make a mother appointment to get it fixed.

Great communication, clean, and well organized.

Matt Eason is awesome to work with!

Fast efficient and courteous service

Michael Moore was phenomenal

They were quick and very detailed. Great service.

It would be helpful to be informed of progress regularly especially when the process takes so long. The vehicle was in the shop with very little information to me for several weeks.

Was awesome easy to work with and painless

Mladen Marjanovic, our Sales person and the entire staff were very welcoming and answered all the questions we asked through the whole process.

Tyler was fantastic to work with with. He was communicative and informative each step of the way. He called with an update, and sent video updates on work completed. 11/10 recommend!

Service was fairly quick. Customer service was professional.

Tyler was awesome. Got my vehicle in a fixed in a timely manner. Excellent service.

Oil change was in and out quickly Service agent was exceptional and polite And kept me notified on what was going on Great customer service

Helpful and professional

Professional, efficient and kept me informed through out.

Service department was friendly and efficient. Waiting room was comfortable and well appointed.

Easy, timely, and high quality service.

First oil change was free! Super happy with service as always here

Service was good, even though i had to wait for them to finish a job from the day prior, so my morning was spent sitting for hours for work that probably took 45 minutes.

Alex Valdez did a great job keeping us informed throughout the process and made the transaction fairly smooth.

Knowledgeable staff. Worked hard to make sure I wasn't over paying or for warranty coverage to get me back on the road

Daughter had her windshield replaced, work was done in a timely manner.

Service was excellent.

I initially went to Toyota to get a Tundra but came to look at a few used trucks here. My salesman, Matt, listened to what I was looking for and didn’t push anything on me. After a few weeks of dealing with Toyota and not making a deal, I came back to Swickard. Matt and the GM Chris Zello made it one of the easiest processes ever and that is what sold me.

Gary is the best!

Had me in and put quickly and

Good

As always, top notch and timely service. The bar has been set very high by SWICKARD of Palmer.

I requested to have my tire rotated at my first service and was told they would do so. In looking at the service summary when it was emailed to me later in the day, it was clearly noted that I requested to do this and it was NOT done anyway, despite being verbally told at check out that it WAS completed.

My service writer Gary was amazing as always. He always has a smile and is very cheerful and lets you know up front if servicing is running behind and what your estimated wait time may be. Which I really appreciate as we are all very busy in our personal and professional life's and if we are waiting for Oil change in my case if it would have been hours, I'd like to know upfront so I could schedule to return for my car later that day and not wait. The service tech did an amazing job on my car as well and they are greatly appreciated as well. Cheri Mrak Valued Longtime Customer

First of all, my salesman Matt Eason was outstanding. He is very knowledgeable about the vehicles he is selling and seems like an all-around awesome guy. The vehicles on the lot look well cared for, I know it is not easy to keep them clean on the lot. The dealership facility was very clean and comfortable, my business was handled in a prompt and professional manner, and all of the staff I interacted with were personable, polite and knowledgeable. I would give you six stars.

Marcus is by far the best service agent I've had in the 5 plus years Ive been going here.

⭐️⭐️⭐️⭐️⭐️ 5-Star Review I brought my truck into SWICKARD GMC of Palmer for an oil change, a full tire changeover, and to fix my throttle body position sensor, and I have to say… this was hands down the best service experience I have ever had. From the moment I pulled in, Tyler took absolute top-tier care of me. He’s not just a service writer – he’s the definition of professionalism, kindness, and excellence. Tyler kept me updated the entire time, explained everything clearly, and made the whole visit smooth and stress-free. His attention to detail is unmatched. You can tell he truly cares about people, not just cars. The technicians did an amazing job. My truck runs better than ever, the tire changeover was perfect, and the throttle body position sensor fix made it drive like a brand-new vehicle. Everything was done fast, done right, and done with pride. I’ve been to dealerships all over Alaska, and nobody comes close to the level of service here. If you want your vehicle treated with respect, and if you want honest, reliable, world-class care, go see Tyler. He is the best of the best. This is the only place I’ll bring my truck from now on. Absolutely extraordinary experience. Highly recommend.

Where understanding

Determined the issue and timely got it fixed.

Job completed as promised.

Did what they said they would do

It was great

Michael is very. Knowledgeable friendly and helpful

I came in for check engine light due to my glow plug being bad. The technician was able to diagnose it and get it fixed and back to me within a reasonable time clean work now my truck runs perfect.

Excellent service.! Great communication also video showing what they fixed

I was there for an oil change. My previous two oil changes resulted in return trips to get the chassis lubed. First, my online-scheduled appointment was not confirmed but they got me in. Second, this oil change was to be no charge due to the poor service on the previous two. When my service was nearly complete, I reminded the service advisor of the reason this service was free and asked him to confirm that the chassis had been lube. When he asked the tech if he had lubed the chassis (the truck was already off the rack), the tech said no, he could not do it because the grease gun broke and they didn't have another one. I was pretty upset and just walked away without saying anything. Twenty minutes later, I was told the truck was done. I looked at the left upper ball joint and it did have grease on it. I have not yet checked the other ball joints nor have I looked at the tie rod ends, but I will.

Service & Collision center worked collectively to get our car serviced & fixed in a timely manner.

This was a fast no hassle trip in for an oil change. I especially appreciated the video from the tech.

Good service

Service advisor Gary was top shelf. He greeted me with a warm hello. I appreciated his Personalized service with his questions regarding my vehicle. I will ask for Gary the next Time I go to Swickard for service

They got me in quickly, work was completely in a timely manner, and the staff was great!

Tim and his crew along with Michael are great

We have been into this dealership a few times for service. My wife in general dislikes going to dealerships but she told me each time how nice and friendly the staff has been. It’s also nice getting the videos explaining what the technician did to solve the problem. I will continue to return here for service.

Sales and finance were quick and efficient

Gary was very helpful in getting my truck in to get it fixed right away and letting me know what was needed to fix it.

Blown away by how I was taken care of, had a DEF tank failure, dropped truck off on a holiday, was done with repairs, as well as took care of three open recalls and was done by noon the next business day. Saved my bacon, thanks guys!!!!

It was a call about an issue, rep said they would call back if disconnected. I never recieved a call back.

They had a goof up with my purchase all weather tires, but made it all good. Very good team of people. They care about the customer. Can’t get any better than that.

Very helpful. Friendly and the job was done sooner than I expected

Great to work with!

Service was excellent. Tyler greeted me as soon as I get out of the truck. He checked me in quickly and gave me a good estimate of when the truck should be completed. Tyler called me to let me know my truck was ready to be picked up. The service technician sent me a short video of the safety checks on my truck. When I arrived to pick up the truck, Tyler had all the information ready to go and check me out quickly. The whole process was very stressless.

Excellent

I made an appointment online. Showed up and was immediately brought into the shop. The staff was very helpful and knowledgeable and clearly explained the issues with my 2020 Sierra Diesel truck. I don't have much experience with dealer shops other than purchasing vehicles and I was very happy with the maintenance shop and people. I would very highly recommend Wasilla's GMC maintenance shop.

Good

Multi point inspection failed to catch my lights don’t function properly.

Oil change scheduled for 7am. Wasn’t brought onto the rack until 7:20 ish. Wasn’t fully done until like 8:15. Not exactly “quick” lube and didn’t start at the actual appointment time. Next - i KNOW we got the maintenance package when we bought this truck from you, bundled with the full extended service contract and gap coverage… I remember signing my initials on getting the maintenance package when initially shown to us. However, that was somehow not recorded in any of paperwork or the system so my husband still had to pay the 180 dollars for the oil change to get the truck out yesterday, when we were expecting it to be covered fully under the service/maintenance contract we asked for when we bought the truck. Will not be returning to this location with how every interaction here so far has been, unless it’s an absolute need and no where else is available.

Hope this helps Tyler and the service team that got my vehicle in and out in no time great costumer service and great aditude Im be glad to visit again!!

Extremely great service. Very professional interactions.

Good overall

Great customer service

Excellent customer service, great staff as soon as you walk into the door, they greet you with a smile, And answered all of my questions. Definitely will be coming back to this facility for any of my vehicle repairs.

Fast. Friendly. A lot of help.

Michael Moore is a great service manager! He answered all my questions, if he didn't know the answer, he would get it for me. Michael always kept me updated on my vehicles progress and any new developments that needed to be shared with me. Michael is an outstanding asset to the Swickard GMC of Palmer Dealership!

quick courteous professional

Great job

The shop is always ready to help. Even when I have ridiculous questions. Thanks for being the ONLY local shop we go to.

First oil change

Vehicle was serviced for a check engine light. Mike kept me up to date on the status of my vehicle. Service was completed in a timely and efficient manner.

Great service experience! Didn't take long and fixed one minor issue during the oil change. This is my go to place to take care of my truck.

They completed the work in a very timely manner and was able to help accommodate being picked up and dropped off while waiting.they adhered to the time schedule they told me it would take and I appreciate the professional communication and courtesy I got thanks again to a job well done at swickard

No need. Everyone there knew the problem and the lack of customer service that lended itself to having 4 visits over 2 months because scheduling, service, and part order issues for rework from a botched job from the previous visit on a brand new vehicle. Having the dealership submit to the warranty of the client on rework is inappropriate; the shop should not make money off of rework, this is criminal in my opinion.

Excellent experience, exactly what I needed. Easy in and easy out.

Had excellent service from Tim the service manager and Michael. These guys did an excellent job. It's the best service I've had at any dealership in Alaska.Thank-you very much!!

Tire change over was fast. It’s always a pleasure to work with Gary.

Michael Moore service advisor was outstanding. Kept me informed of what was happening with my vehicle. Loved the walk around video.

Service was excellent as always

Excellent service

I brought my truck in for the 30,000 mile service. They got me in super fast with great speed and excellent work! Thanks Swickard!

Dakota was great when I dropped my truck off and the maintenance team was thorough and provided me anything that needed attention. Thanks!

I only got an oil change. Had an 8:00 AM appointment and they got me in and out pretty quick. Besides my diesel, it was the most expensive oil change I've ever paid for.

I'm very impressed with the customer service! I came in to have my car diagnosed due to no heat on one half of my car. The service dept quickly diagnosed and ordered my part. When my part arrived, I was scheduled quickly and my repair was taken care of. I appreciate the customer service and reasonable pricing! I will be back if needed!

Great service .

Gary is a great service writer, keeps you informed whether it's good or bad news about your vehicle.

It was convenient and Michael was awesome with his works

Dropped my truck off, and had the warranty repair and picked up the next day! Staff was great, easy to work with, and the video feature where your tech tells you exactly what’s wrong is great! Keep it up service department!

Fixed the truck and it’s awesome.

Fast

Got me in and out quickly.

Excellent service

Prompt courteous service. Everything was explained in detal>

Very professional and excellent service

Experience was great, good customer service. My truck oil change was less than an hour. The service department was excellent.

Easy to talk to your sales personal very friendly and show room easy clean.

None

Great customer service.

Great communication and service! Very impressed with both Michael and the technician.

Staff was friendly from the start of my check in to the end of my check out and kept me up to speed on all inspections and progress. The oil change was completed while I waited and it was done quickly.

Made an appointment to have a block heater installed. Service advisor verified parts on hand. Showed up for the appointment and waited an hour to be told parts were not on hand and because the inventory was off. Appointment made and kept two days later for a same day install.

They fixed all of my issues on the truck in Good timely matter

Treated with respect and concern about my time and the specific nature of my car problem.

Everyone involved was super friendly and helpful. And have continued to be very responsive, post sale.

Finally, you guys got some workers they respect clients

Service technician was great.

The guys in the service department are great. It’s really important to me to get my vehicle serviced and those guys treat me with the upmost respect. They’re doing the best job they can great guys.

I was told I would get a detailed receipt with issues I need to address. All I got was this stupid survey

Service was quick and communication was clear

Another Grand Slam by Swickard GMC!!!! Came in for an oil change and recall update. The Service Dept did an exceptional job, again. Fantastic customer service and work from start to finish. Biggest thanks to Swickard GMC!!

Michael and the rest of the team were great. All work was performed in a timely manner. My visit was a very pleasant experience.

Quick and easy walk in service. Got me right in, serviced my truck very friendly.

Over charging for replacement of fuel filter

The service technician answered all the questions that I had and got me in and out within a reasonable amount of time.

It was good. Contact was pretty reliable. Timeline was correct. My quote was correct.

Service was wonderful, but the wait was not. I had made an appointment, just an oil change, for 9:15 and I didn't get out of there until 11:30. Having an appointment should have gotten me in on time and out on time.

The service was excellent.

The customer service rep did a great job keeping me informed, on the status of my truck

They fixed it under warranty.

Service was done in a timely professional manner.

Good appointment availability. Great customer service during check in and during service. Best shop around to deal with.

it’s crazy how your prices have gone sky high 212.00 for a freakin oil change pathetic you won’t be doing another! Chevrolet right down the road does the same oil change for 135.00 they will be getting the rest of my business!!

Fast, friendly and easy. Knowledgeable staff eas

Very nice

Service was completed promptly and I was well informed throughout via texts.

Quality work, fast, customer Service excellent.

Marcus was very helpful making sure we were happy with our decision.

The shop manager was professional and knowledgeable. The others working on the truck were very fast and knee what they were doing. Best experience I've ever had with a dealer. Will have all my work done here.

The best service in 6 years

Dan took me on a tour of the shop. That was a first for me. First class experience on our Denali Ultimate. I will buy from that team again

It was a good experience, which is rare these days. Easy to make appointment, prompted service, done in a reasonable time frame.

Great experience except a step of changing engine filter was missed multiple times, even though I asked about it.

Michael Moore delivered exceptional service. After years of frustrating experiences at Swickard of Anchorage, marked by poor customer service and unprofessional interactions u came to the valley. Michael was a breath of fresh air: efficient, communicative, and proactive. He kept me informed throughout the process and successfully ensured my issue was covered under my extended warranty. Outstanding experience—Michael Moore truly stands out.

Everyone was very friendly and helpful. Would have appreciated being told up front my vehicle didn't qualify for the first service package, instead of at the end. I was told someone hadn't looked fully enough into my records to catch that I didn't qualify. Also there was a recall issue that was noticed the paperwork when I was picking up my truck that hadn't been addressed, again, my truck was there and would have loved the thoroughness to have caught that instead of having me come back or just a promise to take care of it next time. Also, when I had scheduled I wasn't made aware that I would need to leave my vehicle for multiple days if I wanted an engine question looked into - would have changed my planning.

Good experience dealing with marcus over the phone.

awesome customer service

From the very start, Swickard GMC in Palmer Alaska, was very professional with our service emergency they never said no problem to my wife and I We both dislike that saying. They also say my pleasure, sir or mam] Dakota, our service representative, said we got this and did an amazing job with our Yukon XL working with all the service technicians and warranty companies and Dakota kept us apprised of all activities Thank you, Dakota, service technicians, and Swickard GMC for the excellent service Will see you next time.

My experience at my last service appointment has several disappointing factors. First off when i called to schedule an oil change appointment I made it a point to tell your employee that i have a busy schedule and would prefer an early in the day appointment. I was told there was a 9:00 AM appointment which would be wide open. When I showed up for the appointment however I was then told I have to wait 45minutes before they could get to my oil change. Which then took 45 minutes for something that has always taken 30minutes. My second complaint for the same appointment has to do with the GM Multi-Point Vehicle Inspection. I was e-mailed an inspection video of my vehicle and when I viewed it all saw was a walk around video of my vehicle. You know the ones a company does to protect themselves for reports of damage. There was nothing showing me anything about the need for future service. Also attached to this e- mail was an inspection report, the kind that a service tech would follow as he inspects the vehicle and check the appropriate block, green,yellow,red. All of which was blank! Except for the BRAKES section and two notices of service required. So all in all your service tech took 45 minutes to drain and refill my oil . And I received an incomplete inspection. My third complaint is for the cost of services rendered. Complaint number two shows neglect of the service tech to fulfill his duties so i ended up paying for something I didn’t receive. Then when all is said and done and I get the bill and pay for being late to my next appointment, I’m informed that there is no paper receipt for my payment or the vehicle inspection form. Instead it will be sent to my e-mail and if I want a paper copy I have to print it myself. So I paid for a service that I have no idea was inspected, nor do I know at what degree of wear my belts are for example. And included in the service fee is the cost of my paper and ink if I want a paper copy.

My experience was wonderful! I have been there twice now for service needs and I feel very heard when I express a concern or have a question and everyone I have spoke with or left messages for was very responsive and kind.

Michael in the service department was amazing to work with and went out of his way to help get my GMC pick up diagnosed and fixed as fast as possible. Michael is a great asset to your company. Dave Mason

Fast and Efficient; Michael was so friendly and helpful, especially when I couldn't figure out how to remove a notification from my display. He didn't even move my seat when moving my car for the service!

GREAT SERVICE

Riley was patient and very easy to work with. I had alot of questions and he was never frustrated with me and he never pressured me.

The dealership was quick to get the vehicle in the shop and fixed. The staff was very friendly and helpful, always have been amazing.

Took my truck in for a check engine light my number 5 injection and glow plug 5 needed replaced. Tech was able to get the parts and get my vehicle done in a professional manner and now my vehicle is running extremely well again

Fixed problem in a timely manner. Thanks

Easy in and out.

Service was great, fast and communication through the whole process

Great service !!! Thank you

Always professional, fast service, Sidney the service manager always goes above and beyond to help!

Dan was great. Very happy with the processes

Truck had a transmission fluid change and LOF. Completed in just a few hours. Everything was done as needed. I purchased this truck from this dealer and I’ve had very good service.

Dakota did an excellent job. I was very pleased with the customer service he provided.

Jason King and his technician did a great job. They got me in at the appointment time and vehicle was completed on time as promised. Thank you!

Good communication from service advisor. Great service tech. Was in and out in a few days for warranty work.

All went very well. Riley,Dakota and Tim all did very well, repairs done and no further issues.

Advisor doesn't do his job. Can't get updates from him and I have to reach out to someone else to let him know I'm trying to get a hold of him. Literally the worst Advisor I've delt with.

Advisor Michael Moore was helpful

It was alright

Great

I was 3rd person in line to be helped and watched multiple employees walk by just looking at us on a Saturday to get my truck looked at for check engine light. Was told it was nox sensor. Made appointment and came back a few days later for repairs. Same thing, waited in line for help at service desk, after finally being helped dropped truck off and waited 5 hours and called and they said it was nox sensor which is what I already new from a few days ago. It would be helpful if you’re going to schedule a lot of appointments you have more than one person helping check in the other customers. Shouldn’t take hours to diagnose an issue a second time and then come up with a quote. I don’t need videos of my truck before sensor repair I just need it fixed.

👍

Everything was good

The service Dakota offered was exceptional. I took my vehicle in for an oil service and 100k mile check. Your service team found a leaking radiator. Was to take until next day to fix and ironically it was done the same day. Thank you so very much for your service. Thank you Dakota.

Fast service and kind staff.

I had a great experience. Micheal was awesome.

Spectacular service! Even gave me a ride back to my work!

Thank-You, above excellent service!!

This was my first time taking my vehicle in there for service, and it was a really easy process. I had an appointment scheduled, and they prioritized my appointment over walk-ins! It didn’t take very long, and they have a nice waiting area with complimentary snacks and water!

Riley was awesome, he sent us a personal video of what we were interested in and that drew us in. He couldn't have been more helpful and Alex was top notch.

We love the friendly service and immaculate dealership and shop 😊

Great service

Great People

Service was impeccable and the crew was very polite and respectful

Service completed in a timely manner.

Got me in and out in a timely manner!

Got the job done

Fast and reliable service. As always.

Michael Moore was exceptional and I will continue to do business with the dealership just because of how well he took care of all my vehicles.

Very good service. Fast and communication was excellent. Thank you

Marcus is always on point. He has great communication and always does why he says. I was out of country when I saw the truck I wanted. I was able to email and text him. He got right on the deal and kept me in touch the whole way!

Very helpful and quick service

They did an oil change on my car, they did a good job and got it done quickly

Excellent customer service

I really apprciate all of their assistance and professionalism.

I never take my Silverado anywhere but Swickard Buick GMC of Palmer!! The team treats their customers like family and are second to none!!

They were very helpful and friendly.

Helpful service advisor and mechanic. But really wish the drop off appointments with the service advisors actually lines up with when the mechanics would look into vehicle. Our truck say for a week before a mechanic was able to look at it.

It took 2 1/2 weeks for a few minor things to get my vehicle worked on and back to me. Upon having it for a few hours I discovered it wasn’t fixed and had to bring it back. I would have thought that it would have been priority and moved to the front of the line, but was informed it would be a week before they could diagnose it . They have the vehicle and appears I have to go through the same process again. This appears to be common at Swickard of Palmer / Wasilla. I’ve heard of others having the same issues. I won’t return.

Dakota Davis was very professional and took the time to answer my questions about the service to my vehicle.

Excellent service